Terms of Use
Version 2026-09-22. Open the full page.
These Terms of Use are the agreement between you and WinWinLabs. They cover this website and every WinWinLabs project offered through it. By creating an account, entering a fundraising campaign, making a donation, buying credits, buying a ticket, or simply continuing to use the site, you are agreeing to them.
We change these terms from time to time. The version you are reading, and the date it took effect, are printed at the top of this page. When a change is material we ask you to agree again the next time you sign in, and we keep a record of which version you accepted and when.
1. Who we are
WinWinLabs is a 501(c)(3) non-profit organization, IRS number 84-4720243, approved since March 2020. We run a platform that combines fundraising campaigns, events and education: people donate, play, and compete, and a share of what is raised goes to a cause.
Two words, and they mean different things here. A fundraising campaign is what you pay into: it has a cause behind it, a published split, and sometimes a prize. A game is what you play inside one — Minecraft, a puzzle, a challenge. Everything below says which one it means.
2. Your account
- Reading this site and holding an account are open to people of any age.
- You give us accurate information when you register, and you keep it current — particularly your email address, because that is how we reach you about your money.
- You are responsible for what happens under your account. Keep your password to yourself, and tell us at [email protected] if you think somebody else has it.
- One person, one account. Accounts are not transferable.
3. Age
There is not one age limit, because we do not do one thing.
- Reading the site and holding an account: any age.
- Anything that costs money: 18. That includes buying credits, donating, buying a ticket, paying an application fee, subscribing, and entering any fundraising campaign that costs something. We ask for your date of birth the first time you try to do one of these, and we store it once.
- Under 18, by exception, with a parent or guardian. Some events, some applications, and some campaigns and prizes are open to younger participants. Those run on parent or guardian approval, which we record against your account before you can take part. We do not treat a missing record as permission.
If you are under 18 and something on this site let you spend money anyway, tell us and we will refund it.
4. Credits
Credits are the unit this platform runs on. You buy them with a card, a bank account, or PayPal; you spend them on campaign entries and donations; and you can cash them out.
- Credits are not money and they are not a deposit. They are a balance on our books that you may redeem as described here.
- What you receive is the amount charged, less the payment processor's fee. Our processors charge a percentage plus a fixed amount per transaction and that comes off before your balance is credited. The receipt for every purchase shows both numbers.
- Credits do not expire and we do not charge a maintenance or inactivity fee.
- You can cash out to PayPal or to a connected Stripe account. Payouts are subject to those providers' own requirements, including identity verification, and to any minimum we publish at the time.
- We may hold or reverse credits obtained through error, fraud, a reversed payment, or a breach of these terms.
5. Campaigns, prizes and skill
- Our campaigns are decided by skill and a competitive system for choosing winners. Some of the games played inside them contain an element of chance, and for that reason paid entry is not permitted everywhere. Where we know a campaign is restricted in your location, we block it; where the position is unclear, you are telling us you may lawfully take part.
- Prizes may be credits, cash, or goods and services. What a particular campaign awards, and the rules for winning it, are shown on that campaign.
- Taxes are yours. If your net winnings reach $600 in a tax year we will ask for the information needed to issue a Form 1099 to you and to the IRS. We do not give tax advice.
- Cheating, automation, multiple accounts, or manipulating a campaign or the game inside it means disqualification, forfeiture of prizes, and closure of your account.
- Play within your means. Paid entries are a donation with a chance of a prize, not an investment.
6. Donations and fundraising
Donations, what part of one is tax deductible, and what we do with the money are covered by the Donation Terms and Donor Disclosures. What a nonprofit or cause named as a beneficiary is promised is covered by the Beneficiary Terms. Both are part of this agreement.
7. Payments and refunds
We do not hold your card. Payments are taken by Stripe and PayPal, who are responsible for that data under their own terms.
When you place an order it is an offer to buy, which we accept by delivering. Prices and availability can be wrong; if we find an error we will tell you and explain your options rather than charge you the wrong amount.
What is refundable, how long you have, and where the money goes back to are set out in the Refund Policy, which is part of this agreement. The short version: refunds are returned to your WinWinLabs credit balance, and credits can be cashed out.
If something looks wrong on your statement, contact us before disputing the charge with your bank. A chargeback filed without contacting us first may result in the account being suspended while we work it out.
8. What you may not do
You must not misuse this service. Specifically, do not: break the law or encourage anyone else to; upload malware; attempt to access parts of the system that are not yours; interfere with its operation or with other people's use of it; scrape or resell our content; send unsolicited advertising; impersonate anybody; or cheat.
9. What you post
User content is anything you make public here — text, images, photos, audio, video, location data, ratings, reviews, messages. You keep ownership of it, and you give us a non-exclusive, worldwide, royalty-free license to host, display and distribute it in connection with running and promoting the platform.
By posting, you confirm that it is yours to post, that it does not break the law or anyone else's rights, and that nobody paid you to post it without saying so. We do not check it in advance, and we can remove anything.
10. Our content
The software, design and content we supply belong to WinWinLabs or our licensors. You may view, store and print it for your own personal use of this service. You may not republish it, build a commercial product out of it, or pass it off as yours.
11. Links to other sites
We link to other sites and projects, some of ours and some not. We are not responsible for what is on a site we do not run, or for what it does with your information.
12. Availability
We try to keep the service running and we do not promise that it always will be. We may change, suspend or withdraw any part of it, and we may restrict access while we work on it. Where an outage costs you a campaign entry, the Refund Policy says what we do about it.
13. Ending the agreement
You can close your account at any time by writing to [email protected]. Cash out any credits first; we will help you if the balance is below a payout minimum.
We may suspend or close an account that breaks these terms, that we reasonably believe is being used for fraud, or that we are required to close by law. Where we can, we tell you first and give you a chance to put it right, and we return any credit balance that is properly yours.
14. Disclaimer and limit of liability
The service is provided as it is. To the fullest extent the law allows, we exclude the implied warranties, and we are not liable for indirect, special, consequential or punitive damages, lost profits, lost data, or damage to reputation.
To the fullest extent the law allows, our total liability to you for any claim connected with this service is limited to the greater of (a) the amount you paid us in the twelve months before the claim arose, and (b) one hundred dollars.
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.
15. You cover us
If someone brings a claim against us because of something you did here — what you posted, how you used the service, or a term you broke — you will cover the resulting costs and damages, and we will tell you promptly and let you take part in the defense.
16. Complaints and disputes
Start with us: email [email protected] with what happened and what you would like done. We answer every complaint, and most things are settled there.
If we cannot settle it, you and WinWinLabs each agree to give the other written notice and sixty days to resolve it before starting a formal proceeding.
17. Governing law
These terms are governed by the laws of the State of Michigan and the laws of the United States, without regard to conflict-of-laws rules. The state and federal courts located in Michigan have exclusive jurisdiction, and you and WinWinLabs each consent to that venue.
This service is offered from the United States and is intended for people in the United States. We do not currently offer it to residents of the European Union or the United Kingdom.
18. The rest
- If a clause turns out to be unenforceable, the rest stands, and the clause is read as narrowly as it needs to be to work.
- If we do not enforce something straight away, we have not given it up.
- These terms, together with the policies they name, are the whole agreement between us on this subject.
- You may not transfer your rights under this agreement. We may transfer ours if the organization is reorganized or merged, and your rights are unaffected.
Also part of this agreement: Privacy Policy, Cookie Policy, Refund Policy, Donation Terms and Donor Disclosures and Beneficiary Terms.